Privacy Policy

Who we are and what we do

We are Sophie and James Kinsley of Flower and Lawn, a husband and wife team offering gardening services in the Bournemouth and surrounding areas.

Your Privacy

The privacy of your personal data is important to us and in this privacy notice we explain what personal data we collect, what we do with it, how long we keep it and what our lawful bases are. This privacy notice applies to you if you:

• visit our website;
• sign up to our newsletter;
• enquire about our services; or
• become a customer of ours.

How we collect your personal data

We collect your personal data directly from you when you engage with us as described above.

The type of personal data we collect, our purposes, lawful bases and retention periods

The type of personal data we collect about you, how we use it, how long we keep it and what our lawful bases are will depend on how you engage with us. For example, we will need more information from you if you become our customer, than if you only sign up to our newsletter. The table below explains this in more detail. 

Categories of individuals

Categories of personal data

Purpose of processing

Lawful basis

Retention period

You have signed up to our newsletter

Name, email address

To send you newsletters

Consent 

Until you unsubscribe or 3 years following last meaningful contact

You have made enquiries with us

Name, email address, phone number, address, your enquiry

To respond to your enquiry

Legitimate interests

3 years following closure of your enquiry, unless you become a customer

You are a customer of ours

Name, email address, phone number, address, details of the work we carry out for you

To perform our services under our contract with you

Contract

For as long as you are a customer and for 6 years following termination of the contract

You visit our website

Using Google analytics we collect the following information: device and browser data, such as IP address, information about your device and browser settings

Various purposes – please see our cookie notice for further details

Consent

The retention periods vary - please see our cookie notice for further details.

Sharing your data and international transfers

We only share your personal data in circumstances where this is necessary to provide our services to you or if we are required to do so my law. We use third-party processors to enable us to provide our services to you. For example, we use third-party service providers for hosting our website and for email. However, whenever we use such processors we enter into appropriate contracts with them, ensuring that they are legally bound to only process your personal data in accordance with our instructions and they are prohibited from using it for their own purposes. We process your data only in the UK.

Your rights and how to complain

Under the UK General Data Protection Regulation, you have the following rights in relation to your personal data:

• Right to be informed - we use this Privacy Notice to satisfy this right.
• Right of access - you are entitled to ask us for a copy of the personal data we have about you.
• Right to rectification - you are entitled to ask us to correct any personal data we have about you that is incorrect.
• Right to erasure (right to be forgotten) - you are entitled to ask us to delete the personal data we have about you. 
• Right to object - you are entitled to object to us processing your personal data.
• Right to restriction - you are entitled to ask us to restrict the processing of your personal data. 
• Right to portability - you are entitled to ask us to port the personal data we have about you to another organisation.
• Automated decision making - we do not use automated decision-making.
• Right to withdraw consent - if you have given us consent to process your personal data, you are entitled to withdraw this at any time,
• Right to complain - if you are unhappy about the way in which we have processed your personal data, you are entitled to complain to the Information Commissioner's Office who can be contacted as follows:

Online at: Make a complaint | ICO

by telephone : on 0303 123 113

How to contact us

You can contact us via our 'contact us' page on our website Flower and Lawn

or by telephone: 07765426207

Updates to this Privacy Notice

We will update this privacy notice from time to time.

Last updated July 2024